Open the till

Open the till at the start of your shift by counting the cash in the drawer. Until a till is open, the Front Desk cannot take or give back cash.

Who: Front Desk staff who are allowed to run the Front Desk till. Room Service staff open the Room Service till from the Room Service board.

Where: Cash in the sidebar.

Before you start

• Have your staff number and PIN. See Sign in with your PIN.
• The last shift must have closed its till. Only one Front Desk till can be open at a time.

Steps

1. Click Cash. While no till is open, the page says You need to open session first.
2. Click Click Here to Start.
3. Enter your staff number, then your PIN.
4. In Open Session, choose the Till: Front Desk.
5. The boxes already show what the last close left in the drawer, plus any float Finance has sent. Count the cash for each currency and correct any box that differs.
6. Click Open.

What happens next

• If your count matches, the till opens and the Cash page shows it.
• If your count is different, SAAM asks Not what the last close left and shows the difference, for example "EGP 10.00 short". Click Open with my count to open with what you counted. The difference is recorded and Finance is told.

Rules and limits

• You can only open your own department's till. Anyone else gets Not opened with the reason.
• The Room Service till takes no cash, only card and wallet.

Related

• Take a payment
• Close the till