SAAM Documentation English
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Add a charge to the bill

Put something on the guest's bill to be paid later, such as a minibar item or a meal charged to the room. SAAM calls a charge a debt.

Who: Front Desk and Reservations staff.

Where: the guest's page, Add Billing or Debt.

Steps

  1. Open the guest's page and click Add Billing or Debt.
  2. Enter your staff number and PIN, and click Confirm.
  3. Choose Debt. The Add Debt form opens.
  4. Debt: Product, Food and beverage or Other. For Product, choose the item and the Quantity.
  5. Comment: what it is. It is required for Other.
  6. Amount and Currency. For a currency that isn't the hotel's base currency, check the Rate.
  7. Click Submit.

What happens next

The charge shows under Debts on the guest's page, in the guest's balance, and in the open charges on the Dashboard, the Room Table and the Cash page. It stays there until it is paid or voided.

Rules and limits

  • The room is not a charge. SAAM bills the room from the booking price. For an extra night, change the dates. For a different price, edit the booking. For a late check-out, use Other or a service.
  • A service is sold with Add service on the guest's page. You can charge it to the bill there.