SAAM Documentation العربية
Staff Guide

Pay or void a charge

Close a charge on the guest's bill: Paid when the guest pays it, Void when it should not be there.

Who: Front Desk and Reservations staff.

Where: the guest's page, under Debts: the green tick on the charge. Open charges are also listed on the Dashboard, the Room Table and the Cash page. View all opens the full list, with Pay on each charge.

Pay a charge

  1. Click the green tick on the charge.
  2. Enter your staff number and PIN, and click Confirm.
  3. Choose Paid. The Add Income form opens, filled in for this charge.
  4. Choose the Method and enter the Reference for anything but cash. Check the amount.
  5. Click Submit.

The charge closes when it is fully paid. A part payment leaves the rest open, shown as "x left".

Void a charge

  1. Click the green tick on the charge.
  2. Enter your staff number and PIN, and click Confirm.
  3. Choose Void.
  4. Enter the reason and confirm.

The charge closes with your name and the reason. Finance and the Front Desk are told.

Room charges

A charge with the Room badge is the room still owed, raised by SAAM from the booking price. It can only be paid: the tick goes straight to the payment. To change what the guest owes for the room, edit the booking price.

If the booking price later comes back down, the charge shows Room price changed again - no longer owed. Its tick then offers Void only, and the reason is filled in for you.

Rules and limits

  • A charge that is already closed can't be paid or voided again.
  • On a cancelled or no-show booking, only Finance and Reservations can pay or void its charges.