SAAM The words SAAM uses for money and stays, in one place. Every guide links here.
| Term | Meaning |
|---|---|
| Staff number | Your number in SAAM, up to 6 digits. Some screens call it Username. |
| PIN | Your 4-digit code. Some screens call it password. With your staff number, it puts your name on everything you do: a payment, a charge, a refund, a till. |
| Till | A cash drawer and the shift that runs it. A till is opened with a count at the start of a shift and closed with a count at the end. SAAM has two: Front Desk and Room Service. |
| Safe | The cash Finance holds. Money from a Front Desk till goes to the Safe in an envelope when the till is closed. Finance counts it there. |
| Float | The cash left in the drawer for the next shift, so it can give change. |
| Payment | Money a guest pays, recorded with Add Income. Every payment except cash needs a Reference: the card slip, wallet transaction or transfer number. |
| Debt | A charge on a guest's bill that has not been paid yet, such as a minibar item or a meal charged to the room. Recorded with Add Debt. |
| Charge | Another word for a debt. |
| Void | Cancelling a charge that should not be on the bill, with a reason. A card void cancels a card payment on the card machine while its shift is still open. |
| Refund | Giving money back. A cash refund comes out of the Front Desk till at once. A card, wallet or transfer refund goes to Finance, who send the money back. |
| Compensation | Money given to a guest because of a complaint. It needs an approver. |
| Payable | Money the hotel owes a supplier. Finance pays it. |
| Account owed | Money a company, travel agent or online travel agency (OTA) owes the hotel for the rooms it booked. |
| Source | Where a booking came from, such as Booking.com or Expedia. Finance links each OTA source to the account that pays for it. |
| Override PIN | A Hotel Admin's PIN that passes every department rule, for example to take money for another department. It still names the person, and it never breaks a rule such as "no cash at Reservations". |
| Base currency | The currency the hotel keeps its books in. Amounts in other currencies are converted to it at the Rate. |
| Rate | How many units of the base currency one unit of the chosen currency is worth. |
| ChannelManagerCurrency | The currency room prices are sent to the channel manager and the online travel agencies in. |